Terms & Refund Policy

How services are used:

• We offers OCPP-compliant EV charging software.
• Only authorized users (CPOs) may manage chargers.
• Users must follow local energy regulations and fair usage.

We charge a simple and flat subscription:

• ₹199 per charger per month.
• No commissions or hidden transaction fees.
• Chargers are billed monthly, in advance.
• You can cancel anytime before the next cycle.

Your role as user:

• Keep charger and account information accurate.
• Prevent unauthorized access to your station dashboard.
• Comply with safety and EV infrastructure regulations.

How your payments and data are secured:

• We use Razorpay & UPI for secure payments.
• We do not store sensitive payment information.
• Invoices are generated for all billing events.

We offer fair refunds under these conditions:

• Refunds are issued for unused energy amounts (for prepaid UPI sessions).
• If a session fails after payment (e.g., charger did not start), the full paid amount is refunded.
• Monthly charger fees (₹199) are non-refundable once a cycle begins.
• Wallet recharges are refundable upon request, minus any used charging value.
• A small buffer is added to session cost due to minor delays in session start/stop and energy flow reporting. We try to keep this as minimal as technically possible.